Topic 3 - Oral Communication - Listening and Speaking

Activity and Task Shortcut Bar 

(please read the material below before attempting the task / activity)

Task 2

Activity E

Activity F

Task 3

Task 4

Activity G

Task 5

Activity H

Activity I

Task 6

 

Effective Communication skills include:

 

 

Oral Communication involves:

 

 

Telephone Etiquette

 

We were all quick to see that Alan's telephone etiquette (manners) was highly unsatisfactory.

Now tryTask 2

Now tryActivity E

 

Now tryActivity F

Now tryTask 3

 

Now tryTask 4

Voicemail

 

Voicemail is usually recorded on an answering machine.

 

 

Answering machines are used when an office is left unattended. A pre-recorded message will play then time is given for the caller to leave a message. This message is recorded and can be replayed later

Now tryActivity G

Now tryTask 5

 

Now tryActivity H

Taking Telephone Messages

 

It is extremely important for telephone messages to reach the correct person. This needs to be done promptly and efficiently. Most businesses will have a procedure for this. Take a look at Swaggies procedures for 'Taking a Phone Message' (p27).

Now tryActivity I

Now tryTask 6

Electronic Messages - a brief word

 

If your workplace has a network then messages can be sent electronically. This function is available in various software packages. It appears as a superimposed textbox on the screen when the worker logs onto the computer. Here is an example form Karabar Distance Education.

This is the end of Topic 3. Now try Topic 4.