Topic 4 - Written Communication

Now tryActivity J

This topic on Written Correspondence overlaps with:

 

BSBCMN213A: Produce Simple Word Processed Documents

 

 

and to a lesser degree

BSBMN202A: Organise and Complete Daily Work Activities

 

If you have not completed either of these units, you will need to go to the following links. This may mean completing the activities and tasks in these units, to ensure you have completed all the elements of the unit Communicate in the Workplace.

 

You will need to discuss this with your teacher. Remember if you are studying the 240 hour course you can complete these sections when you study that unit.

 

To access the following information click on the graphic

 

Types of Correspondence		Word Processing Simple Documents Topic 1
Technology Skills		Use Business Technology Word Processing Documents Topic 3
Planning Skills		Organise and Complete Daily Work Activities Topic 4
Establishing good work habits		Organise and Complete Daily Work Activities
Proofreading skills		Organise and Complete Daily Work Activities
Standards for style, format and accuracy		Organise and Complete Daily Work Activities

Draft Routine Correspondence

It is important that you cover all aspects of this element.

Now tryTask 7  regardless of Yes / No response

 

Section 1 - Types of Written Information

Now tryActivity K

Section 2 - How to Plan Time and Organise Work Practices

 

To avoid repetition it would be advisable to go to the unit: Organise and Complete Daily Work Activities.

 

In the 240 hour course you will complete this unit in some detail.

 

If you are studying the 120 hour course you will need to check your program and with your teacher to find out whether you will be completing the Work Activities unit.

• if you will be studying the Work Activities unit, do not do any work on Section 2 now.

• if you are not studying the Work Activities unit, then you will need to go to the unit Organise and Complete Daily Work Activities Topic 4 and complete Activity D, Activity E and Task 6.

If you are unsure, please discuss this issue with your Business Services teacher.

 

 

Section 3 - Selecting the Appropriate Technology

 

Once again, this is covered in some detail in:

 

• Produce Simple Word Processed Documents

and

• Maintain Business Resources

 

240 hour students will cover these units as part of their course

 

120 hour students may cover these units as part of their course.

 

If unsure complete Task 8

 

Now tryTask 8

Section 4 - Language used in Basic Business Correspondence (compulsory)

 

Once again this is covered partially in the Word Processing unit. The ability to communicate clearly and concisely, and above all, professionally, is extremely important. At the beginning of the section of written correspondence, you would have identified various problems with the sample letter. One of these would have been the unprofessional language used.

 

Therefore to communicate in a professional way, you need to understand the purpose of the letter. Here are some ideas.

 

To find out more about: grammar punctuation how to write a sentence, paragraph

Click the Help icon

Now tryActivity L

Section 5 - Samples of Pro Formas

 

It's time to leave the computer and visit an office! You may have already done this in another unit: Produce Word Processed Documents, Task 1. If you have go to Section 6. Otherwise you will need to complete this Task 9.

Now tryTask 9

Section 6 - Proofreading

 

This is covered extensively in the unit: Produce Word Processed Documents.

 

If you have not completed this unit go to:

 

Produce Word Processed Documents => Topic 3 => Proofreading Part B. Read the information then complete Activity G and Task 6.

 

Print out a copy of the common proofreading symbols for future reference.

This is the end of Topic 4. Now try Topic 5.