Activity H

There will be times when you may need to leave a message on behalf of Swaggies on voicemail. Check Swaggies' policy on voicemail (p28)

1. What procedures are you expected to follow when leaving a message?

2. Why should voicemail only be used when you are not at your desk?

Answer Activity H

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Activity H Answer

 

1)

• speak clearly and slowly

• give your name, company's name, your telephone number

• repeat the telephone number

• give the date and time of message

• a concise message

2)

• callers become frustrated and annoyed if they cannot get through

• suggests your work is more important that the caller (if you use voicemail while at your desk)

return to Topic 3