Communication in the Workplace

Activity K

Match the type of written correspondence you would use in the following situations.

Type Situation Answer

electronic mail
Bob Blewitt, the Finance Manager, was not available when you took the client's call.

internal memo A copy of the document needs to arrive in Darwin as quickly as possible.

facsimile A cheque and accompanying remittance advice slip arrived today from Byron's Glass Shop.

general correspondence All the staff need to know about the changes to our opening times.

telephone message Sally, one of our sales representatives, is travelling around NSW, visiting clients. You need to keep in regular contact with her: sending her copies of information that she has requested.

Answer Activity K

Activity K Answer

Situation Answer

Bob Blewitt, the Finance Manager, was not available when you took the client's call.
telephone message

A copy of the document needs to arrive in Darwin as quickly as possible. facsimile

A cheque and accompanying remittance advice slip arrived today from Byron's Glass Shop. general correspondence

All the staff need to know about the changes to our opening times. internal memo

Sally, one of our sales representatives, is travelling around NSW, visiting clients. You need to keep in regular contact with her: sending her copies of information that she has requested. electronic mail

return to Topic 4

Type	Situation	Answer
electronic mail	Bob Blewitt, the Finance Manager, was not available when you took the client's call.
internal memo	A copy of the document needs to arrive in Darwin as quickly as possible.
facsimile	A cheque and accompanying remittance advice slip arrived today from Byron's Glass Shop.
general correspondence	All the staff need to know about the changes to our opening times.
telephone message	Sally, one of our sales representatives, is travelling around NSW, visiting clients. You need to keep in regular contact with her: sending her copies of information that she has requested.