Activity J Activity J
Imagine you receive this letter in your incoming mail at Swaggies. Identify, in the textbox provided, the problems you face in handling this letter.
click to enlarge
a) My problems are:
b) Therefore, you should now be able to draw some conclusions about the style of business correspondence.
It should:
a) did you identify
illegible writing
no return address
not clear who it is from
underlying rude tone to letter
difficult to read information - some information might be inaccurate
missing information - lacking in details about what the order is and when it was placed
b) did you say the 5 "c's" of business etiquette?
clear
concise
correct
courteous
complete
ie the intended meaning of the correspondence is understood by the recipient (the person receiving it)
