Topic 3 - Interpersonal Skills

 

The ability to communicate effectively with clients requires appropriate interpersonal skills - these skills allow for the exchange of relevant and accurate information.

It includes

• using appropriate body language
• summarizing & paraphrasing to check understanding of client’s message
• providing an opportunity for the client to confirm their request
• questioning to clarify & confirm the client’s needs
• listening actively to what the client is communicating

Now tryActivity E

Now tryTask 3

This is the end of Topic 3. Now try Topic 4.