Task 3

Instructions: The following task is to be submitted to your teacher in one of the two ways described below.

To return work by email

To return work by mail

To save and finish later

Role-play using all the Interpersonal Skills

The best way to find out how competently you use interpersonal skills is to conduct a role-play. As a DE student, this is not an easy task!! Here is how you can try it out:

Part A

• write a dialogue for 2 of the scenarios
• you are to play the part of the office assistant
• enlist the help of one other person to take on the role of any other characters
• discuss how you will perform the role play
• give it a go!

When you have finished each role-play, assess your interpersonal skills using the checklist below. NB you will need to either print 2 copies of the checklist or make 2 copies in a Word document.

Role - Play Checklist
Scenario	Yes	No
appropriate body language
summarising or paraphrasing client's message
provided client with opportunity to confirm request
questioned to clarify and confirm client's request
listened actively

 Part B

1) How did your interpersonal skills rate? Explain.

2) What are your strengths and weaknesses?

3) Why is it important to the business that your interpersonal skills with clients are of a high standard?

4) In what ways can you as the office worker, be sensitive to the needs of the clients? (this might involve any cultural, family and individual differences)

This is the last exercise for Topic 3. Now try Topic 4.