Activity E

Part A

What is this body language telling you?

Body Language	Your comment

 

Part B

a) How would you rate Joe's interpersonal skills? Use the checklist below.

 

 

 

Criteria	Satisfactory	Unsatisfactory
appropriate body language
showing an interest in client enquiries
listening actively to clients
well organised
presenting a positive image

 

b) Overall how would you rate Joe's interpersonal skills and why?

 

Answer Activity E

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Activity E Answer

 

Part A

 

Your interpretation of body language may differ from someone else.

 

Body Language	Your comment
	Surprise, shock, horror
	Curiosity, interest, friendly
	Boredom, idleness, unmotivated
	Stressed, hassled, unapproachable

 

Part B

a)

Criteria	Satisfactory	Unsatisfactory
appropriate body language		þ
showing an interest in client enquiries		þ
listening actively to clients		þ
well organised		þ
presenting a positive image		þ

b) Joe's interpersonal skills are poor and reflect negatively on the business. His body language in particular is a concern. His lack of organisation and poor work ethic would also impact on his interpersonal skills with clients. He needs help.

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