Topic 11 - Outgoing Mail - Urgent & Same Day Deliveries

There will be times when letters, documents or parcels need to be delivered urgently. There are a variety of options available.

 

You have already looked at Australia Post's Courier Services in Task 9, where Australia Post can provide immediate 1 hour, 2 hour and 3 hour delivery service under certain conditions.

 

However, Australia Post competes against many privately owned courier services like FedEx, DPS and DHL. You looked at these briefly in Task 10.

 

When deciding on the best option, you will need to consider:

• the cost

• time constraints

• delivery location

• nature of the contents (bulky, fragile, confidential)

• quantity of delivery items

Now it is time to look more closely at how you process urgent mail.

 

Different Types of Courier Service

 

The private courier service DPS Couriers, is a good example of the different services available to organisations.

Go to Support Material to find out more about DPS

Now tryActivity Q

Case Study: DHL Worldwide Express

Technology plays an important part in the processing mail. Most courier businesses will have:-

• an email address

• a website  www.dhl.com.au

DHL is a company that uses technology to enable it to provide a "fast, responsive and cost-effective service"

 

Go to the Support Material for more information on DHL

Now try  Task 17

Courier Services at Swaggies

Swaggies use   "Complete Couriers" for all their urgent deliveries.

 

Staff must do the following when preparing items for the courier:

• securely wrap the item

• complete the address details accurately

• complete booking sheet for Complete Couriers

• contact Complete Couriers on 9910127 giving them the details of your address and delivery information

Now try  Activity R

This is the end of Topic 11.  Now try Topic 12