Task 1

Instructions: The following task is to be submitted to your teacher in one of the two ways described below.

 

To return work by email To return work by mail To save and finish later

Process & Maintain Workplace Information - Task 1

 

Please enter your details before continuing

Student Name

Teacher Name

Distance Education Centre 

The Importance of Office Equipment

 

Troubleshooter Tracey works at Swaggies and is responsible for the maintenance of the 5 photocopiers at Head Office.

To help her she has:

  • the Manufacturer’s Manual (copy is kept in the paper tray of every photocopier). This contains numerous instructions on how to use and fix machines.

  • the Swaggies Policy & Procedures Manual outlining the steps she needs to take to maintain the equipment (p35-37).

  • the registered repairer’s contact details readily available.

  • a calm nature, as staff members tend to get frustrated with faulty office equipment!!

 


How will Tracey respond to these situations? (Use the hint to help you)

 

Scenario 1

A high volume print run of a promotional brochure is required by the sales manager, Kylie Adams.

 

Hint:

Policy & Procedures Manual p35 

 

 

Scenario 2

Stocks of paper for the printer and photocopier are running low

Hint:

Policy & Procedures Manual p35 

 

 

Scenario 3

Judy has an urgent fax but the fax machine will not transmit. She goes to Tracey.

Hint:

Policy & Procedures Manual p35 and Operator Manual (hard copy)

 

return to Topic 1