Task 1
Instructions: The following task is to be submitted to your teacher in one of the two ways described below.
You will need to refer to the Support Material Dept of School Education DTerm User Guide to help you answer the following:-
David is answering all calls today. What action does he take in these situations (include an outline of how he uses the keystation)
The red light on line 3 is flashing.
David needs to contact a client in Brisbane. He picks up the phone and hears one long ring. Before the caller speaks he already knows what? David is walking by Janice's phone when it starts ringing. Janice is nowhere in sight. While David is speaking to a caller, the line 4 red light flashes. David finishes a call, hangs up then realises he didn't get the caller's surname. An incoming call needs to be transferred. The extension rings and is unanswered.
This is the last exercise in Topic 2. Now try Topic 3.