Scenario 1
An angry client arrives at the reception desk demanding to see the manager. She is very talkative and you find it difficult to get a word in!
Scenario 2
An elderly Chinese gentleman wants to talk to someone about something but you are having difficulty understanding him.
Scenario 3
You are dealing with a client at the desk when your manager interrupts with an urgent message. Your mother has been rushed to hospital and you must leave immediately.
Scenario 4
A client has arrived who has a complaint about a delivery of goods from Swaggies. He is annoyed and has quite a few details regarding the mistakes in the order.