GlossaryGlossary
| Addressee | The person/organisation to receive the mail |
| Bulk Mail | mail of large quantities, often from activities where multiple letters are dispatched. |
| Bulk mail-outs |
is where large quantities of mail are sent out at the same time. There are certain procedures to follow when preparing bulk mail. |
| Circulation slip | is a slip of paper that is attached to some items of incoming mail containing a list of people in the business who should receive the item. These staff members then tick their name off and pass the item onto the next person on the list. |
| Confidential |
private mail that should not be opened by anyone other than the person it is addressed to. |
| Courier |
a door-to-door delivery service provided by Australia Post and private courier businesses. Has a higher cost than regular post. |
| Delivery options |
when processing outgoing mail there is a range of methods of delivery. These include : different services offered by Australia Post (eg Express Post, regular Post, International Post – courier, Express, Air Mail, Sea Mail, electronic); using a courier service, delivery by hand, electronic, fax. |
| Dispatched | the process of sending out the mail |
| Express post |
Is offered through Australia Post. This is where a prepaid envelope/satchel will be delivered over a specified route on the next business day. |
| External mail |
mail coming into the business from other organisations and individuals |
|
Incoming mail |
Mail coming into the business. This can occur in a number ways : post, courier, email, by hand. |
| Internal mail |
mail circulating within a business by various methods eg- email, memos. |
| Junk Mail | mail placed in everyone's letterbox (unsolicited) usually advertising goods and services. |
| Outgoing mail |
Mail that is sent out by the business. This needs to be prepared following guidelines and the postage calculated. Can be in the form of bulk mail and courier services. |
| Pilfered mail | stolen mail |
| Postcode | a 4 digit number that indicates a postal area |
| Prioritise | to put into an order of importance and urgency. |
| Registered mail |
This offers an identification number, proof of posting at the post office it is lodged, signature on delivery, insurance cover up to $100, optional prepaid envelopes or Registered Post labels. |
| Seniority |
the level of responsibility a person has within an organisation |
| Sorted |
a process of organising the mail usually into an order of priority. |
| Suspicious items |
where the mail clerk feels that something is not quite “right” about the mail item. This needs to be reported to a supervisor immediately. |
| Urgent |
needs to be attended to quickly due to its degree of importance. |
| Overnight bag | small bag for clothes when staying only one night |
| Self-executable files | files that start up automatically |
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