| Body language |
The way a person
moves their body indicating a particular mood or attitude |
| Briefing notes |
Provide background information to a situation. They inform managers
who need to be informed before going into a situation |
| Correspondence |
An exchange of
information. In business this generally refers to the written form of
communication. |
| Defined resource
parameters |
In any task there
are limited resources available. This includes money, time & skills.
The limits on such resources need to be clearly established at the
start of a task. |
| Electronic mail |
Better known as e-mail |
| Enquiries |
Seeking
information |
| Equity principles
& practices |
All staff and
clients of the business are to be treated equally and fairly in
accordance with legislation. The business needs to have procedures in
place to ensure this occurs eg grievance procedures. |
| General
correspondence |
The routine
correspondence sent to a business |
| Hardware |
The computer
equipment eg- monitor, hard drive, printer |
| Instructions |
A series of steps
guiding a person through a process |
| Internal memos |
A brief,
to-the-point communications between staff. They can be paper-based
or electronic. |
| Network systems |
The way in which communication internally and externally is organised
and connected in a business |
| Oral
communication |
Exchanging
information through speech |
| Pro forma |
A format for
specific documents that has been prepared by a business. |
| Proofreading |
Checking written
communication for errors. This is NOT just spelling & punctuation.
Spellcheck alone is not proofreading. Proofreading also involves
checking for clarity of meaning and errors in information |
| Quality assurance |
A process of
ensuring quality of production is maintained at all times in a
workplace |
| Recipient |
The person or
organisation receiving the information |
|
Software packages |
These are the
programs that enables the computer to perform a range of functions |
| Voice mail |
This is used when
an office is unattended. A pre-recorded message plays on an answering
machine. There is then an opportunity for the caller to leave a
message |
| Written
communication |
Exchanging
information in the written form can be paper-based or
electronically. |
Glossary