Activity D Activity D
Swaggies (p26 - 28) has a detailed outline for the use of the telephone.
a) Key in the first procedure in the text box below (p26)
b) Why do you think this procedure is first? Give more than one reason.
a) Be familiar with the functions of the telephone system.
b) The office worker needs to know the functions:
to avoid making errors eg. cutting people off
to be efficient and not cause any unnecessary delays
to provide an efficient service that reflects positively on the business.