Activity A

Identify some similarity and differences in the duties of a Swaggies receptionist and an Administrative Assistant.

Similarities	Differences
	Receptionist	Administrative Assistant

Answer Activity A

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Activity A Answer

 

Similarities	Differences
	Receptionist	Administrative Assistant
answers telephone enquiries assists Admin Dept manages the mail produces business documents	greets clients schedules appointments	collects the mail

 

There are more - these are a few suggestions.

You will notice there are quite a few similarities. This means there needs to be excellent communication between these staff members to avoid duplication of tasks.

This is the last exercise in Topic 1. Now try Topic 2