Task 7

Instructions: The following task is to be submitted to your teacher in one of the two ways described below.

To return work by email

To return work by mail

To save and finish later

"Follow-Up and Follow-Through" - FUFT

a) What follow-up action would you suggest for the following?

Situation	Follow-up
1. A client requests information about the current sale.
2. A caller wants to tell someone at Swaggies about their new products.
3. A client called but the Accounts Manager is unavailable. It is an urgent matter.
4. The Newcastle franchise has some problems with the latest delivery of goods.
5. A client has been waiting for an appointment for a long time.

b) In one paragraph, explain the importance of anticipating problems, redirecting enquiries and taking follow-up action in an office.

This is the last exercise for this unit - Provide Information to Clients.