Task 4

Instructions: The following task is to be submitted to your teacher in one of the two ways described below.

To return work by email

To return work by mail

To save and finish later

Effective Communication Skills

 

By studying the cues to effective communication, ie body language, active listening, questioning techniques and the tips on effective communication, create a brief dialogue to suit each situation.

Students are to write dialogue in speech bubbles. There will be some and some in the dialogue.

 

NB: this task can be completed in Word using the callouts in Autoshapes.

 

Situation 1	Situation 2
Greeting a client at reception. The manager is running late and the client will need to wait.	Providing information to a phone enquiry about Swaggies Products.
Situation 3	Situation 4
You are obtaining information from a valued client who is unhappy about the last shipment of Swaggies goods.	A customer arrives at the reception desk - they don't have an appointment but insist on seeing the manager.

 

Return to Topic 4