Activity L

Complete this sentence.

Victoria used the following strategies when uncertain of the answer to an enquiry:- (5 dot points)

 

Answer Activity L

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Activity L Answer

 

1. ask client to wait

2. find out the answer from someone else in the business

3. answer the enquiry herself

4. get someone who can help come to reception

5. if all else fails, get client details and make sure they are contacted by the relevant person

return to Topic 5