Activity K

Using the Swaggies Policies and Procedures Manual answer the following activity. The page reference is after the question.

1. What is the name of the Managing Director? (p4)

2. Which department is responsible for receiving delivery of products? (p5)

3. What is Robert Marconi's work extension number? (p6)

4. A client calls in to make a complaint about the account he has received from Swaggies. Who do you refer her to? (p4)

5. Victoria needs some information about the new product range, the Spanish Collection, urgently. All the managers are at a meeting and cannot be disturbed. Who should she contact? (p4)

6. An applicant for the position advertised in the Karbar Kronicle arrives. Who does Victoria contact? (p4-5)

Answer Activity K

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Activity K Answer

 

1. Steve Parsons

2. Warehouse

3. 561

4. Robert Marconi, Accounts Manager

5. a Sales and Marketing assistant

6. Lyn Singh, Human Resources Manager

7. John Little / Ron Lim / Mark McAllister

8. Steve Parsons, Managing Director

return to Topic 5