Activity F

Part A

Write a suitable question for these answers.

Question	Answer
1.
2.
3.
4.
5.
6.

 

 

Part B

1) What is wrong with the following questioning?

 

Answer

 

2) Rewrite this dialogue so that it avoids the problems mentioned in 1). You may need to include Mr Smith's responses.

Answer Activity F

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Activity F Answer

 

Part A

Answers will vary greatly. Here are some suggestions.

1. What was the missing colour in your order of bush shirts?

2. Good morning, sir. How may I help you?

3. Do you mind if we go through the details of your order again?

4. What was the problem with the order?

5. Can you give me more details about the problem with your account?

6. Where will I find your shop?

 

Part B

1)

• too long and complicated

• asks for numerous pieces of information all at once - not allowing Mr Smith to respond

• courtesies are missing - "please"

2) This is a suggestion:

Receptionist: Good morning Mr Smith. Could you please tell me your address and email address?

Mr Smith: Why yes. My address is 40 Parlour St, Rathbone and my email address is mrsmith6@bigpond.com

Receptionist: Thank you. Could you tell me the postcode?

Mr Smith: Yes. It is 2532

Receptionist: Good. What is the best way to contact you if there is something urgent?

Mr Smith: The best way is probably on my mobile.

Receptionist: And what is your mobile number sir?

Mr Smith: It is 0412 390 600

Receptionist: I'd like to check that I have the correct information.

 

....... the dialogue may continue from here.

 

Return to Topic 4