Maintain Business Resources

Activity F

Part A

What decision-making skill could be used in this situation?

Negotiation

Conflict Resolution

Equity Principles

1

Amy reports to her supervisor a disagreement with a colleague. She feels he is being obstructive by not allowing her access to some of the office equipment.

2 A memo is circulated to all office staff about the new procedures for using the audio visual equipment.

3 Judy holds a team meeting to find out the resource needs of each team member.

Part B

Fill in the gaps.

1

Negotiation involves consultation with to reach a mutual

2
Conflict involves settling a between individuals or groups.

3
Equity principles relate to all office being treated fairly and . No-one should be discriminated .

Answer Activity F

Activity F Answer

Part A

1

Amy reports to her supervisor a disagreement with a colleague. She feels he is being obstructive by not allowing her access to some of the office equipment.

Conflict Resolution

2 A memo is circulated to all office staff about the new procedures for using the audio visual equipment. Equity Principals

3 Judy holds a team meeting to find out the resource needs of each team member. Negotiation

Part B

1

Negotiation involves consultation with others, team members, colleagues to reach a mutual agreement.

2
Conflict resolution involves settling a dispute, disagreement between individuals or groups.

3
Equity principles relate to all office workers, staff members, colleagues being treated fairly and consistently, honestly. No-one should be discriminated against.

return to Topic 3

1	Amy reports to her supervisor a disagreement with a colleague. She feels he is being obstructive by not allowing her access to some of the office equipment.
2	A memo is circulated to all office staff about the new procedures for using the audio visual equipment.
3	Judy holds a team meeting to find out the resource needs of each team member.

1	Negotiation involves consultation with to reach a mutual
2	Conflict involves settling a between individuals or groups.
3	Equity principles relate to all office being treated fairly and . No-one should be discriminated .

1	Amy reports to her supervisor a disagreement with a colleague. She feels he is being obstructive by not allowing her access to some of the office equipment.	Conflict Resolution
2	A memo is circulated to all office staff about the new procedures for using the audio visual equipment.	Equity Principals
3	Judy holds a team meeting to find out the resource needs of each team member.	Negotiation

1	Negotiation involves consultation with others, team members, colleagues to reach a mutual agreement.
2	Conflict resolution involves settling a dispute, disagreement between individuals or groups.
3	Equity principles relate to all office workers, staff members, colleagues being treated fairly and consistently, honestly. No-one should be discriminated against.