Explain the cycle
of documents in the following transactions:
A. Imagine you have bought an expensive pair
of jeans. You wear them once only to find the stitching is coming apart on one
of the legs. You return the jeans to the shop and 5they give you a credit at
the shop to the value of the jeans.
B. You have ordered a set of books by mail
order. When they curve one book is missing some pages. You contact the
business immediately. They ask you to return the book. They will replace it.
Task 3 
