Topic 6 - Completing Tasks

Let's take another look at the Swaggies Policy and Procedures Manual.

 

Every business develops policies and procedures ie. how tasks are to be carried out in the business

 

Look at and the duties of a receptionist at Swaggies (p14)

The Policy and Procedures Manual attempts to set a standard or code of behaviour in the workplace for all workers.

Now tryTask 10

Decision Making when Completing Tasks

You may have planned your day as the Swaggies receptionist but during the day you will be making decisions that will affect others.

 

 

Now tryActivity J

 

Now tryActivity K

Problem Solving in Completing Tasks

You will need to deal with routine problems as they arise in your daily work and be able to change your plans.

 

Here is Brian's 'To Do List' for today.

However the following events occur that will change Brian's day. a colleague calls in sick and Brian will now be expected to process the outgoing mail by 3.00pm and pick up the lunches for the office. the manager has asked Brian to get a birthday present for her daughter.

You may like to print out this information on Problem Solving in Completing Tasks (above) before attempting Activity L.

Now tryActivity L

 

 

This is the end of Topic 6.  Now try Topic 7