Accountability

being responsible for one's actions

Allocated Timeframes

the period of time available or allowed for in which to complete a task

Awards

set out the minimum working conditions and pay for specific industries. These are legally binding.

Australian Standards

sets out the specifications and procedures to ensure that a product or service is fit for its purpose.

Client

a customer of the business

Codes of Practice

is a set of guidelines usually set up for a particular industry to set a certain standard in work practices and the business's conduct.

Colleagues

the people you work with

Effective

making an impression

Efficient

the quickest yet most successful way of doing something

Environmental Factors

things from the surrounding environment

Enterprise Agreements

is an agreement between a workplace and its workers on working conditions. Sometimes a union is involved in negotiations.

Internet

electronic communication between individuals, groups worldwide

Intranet

electronic communication within an organisation

Liaison

communication between people or groups

Mentor

an adviser to an inexperienced person

Negotiation

using communication skills to resolve a situation

Organisational Standards

how the business or enterprise wants things done

Reflective Behaviour Strategies

techniques for assessing personal performance